Support

Write to support@plainwharf.com and include your store domain (for example your-store.myshopify.com) and the product name in the subject line. We read support mail at least once a week.

Frequently asked questions

The app says “No shipping adjustments found.” Is it broken?

Not necessarily. Carriers charge adjustments only after they re-weigh or re-measure a shipped package, usually days or weeks after you buy the label. If you buy labels through Shopify Shipping, new adjustments will appear after the next scan. You can also click “Scan again”.

How far back does the app look?

Up to the last 12 months. Shopify keeps order events for about a year, and the app needs access to your full order history to read events older than 60 days.

Does the app see my customers’ personal data?

No. It does not request customer names, addresses, emails or phone numbers. See the Privacy Policy.

Some adjustments show “Not specified” as the reason.

Shopify does not always include the weight or size details in the order timeline text. The charge is still counted.

How do I remove my data?

Uninstall the app from your Shopify admin. All data for your store is deleted automatically.

Can the app dispute a charge for me?

No. Disputes are made with Shopify Support, usually within a short window after the charge, and the outcome depends on the carrier.

Plainwharf · support@plainwharf.com